Our Privacy Policy

Bail Hotline™ Bail Bonds (“Bail Hotline™”) values its user’s privacy. In accordance with the Federal Trade Commission’s efforts to protect America’s consumer’s privacy interests Bail Hotline™ has adopted this Privacy Policy. Recent innovations such as increased consumer services provided through online searching and browsing have caused the need for increased protection of your private consumer information. Bail Hotline™ will never share, sell, or rent any consumer’s individual personal information with anyone without that consumer’s permission. Information submitted to us is managed for the limited purpose of contacting you or sending you emails in direct response to your request for the services of Bail Hotline™.

This Privacy Policy describes the ways we collect information from and about you, and what we do with the information, so that you may decide whether or not to provide information to us. Our website, MyBailHotline.com including others websites that carry the Bail Hotline™ protected trademark are owned and operated by Bail Hotline™. For purposes of this Privacy Policy, the term “visitor” includes visitors to our websites who are not yet customers, those who become customers, as well as those who do not become customers; whether you upload information to our websites, download it, or are merely visiting our websites. You can choose not to provide certain information when using our websites but then you might not be able to take advantage of many of its features.

Children’s Online Privacy Protection

Bail Hotline™’s website is not directed to, and does not knowingly collect personal identifiable information from children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain their parent(s) or guardian(s) permission to access our website.

1. What we collect and where?
The information we collect may include your personal information, such as your name, contact information, financial account numbers, IP addresses, Live Chat Messages, Telephone conversations, product and service selections or other things that identify you individually. The information we learn from customers allows us to personalize and continually improve our services we provide to you. Bail Hotline™ is committed to provide you with the best overall experience available in the bail bond industry.
Generally, we may collect information about you in the following manners:

• you may provide your personal information to us via chat, email or other written correspondence, telephone calls, web-based forms, or other means;
• we use automated technical means to collect information about all website visitors for example by use of cookies;
• Via third party providers.
Web Visit
You may visit our Websites in any of the following ways:
• By using your browser to navigate to our websites including (but not limited to) www.mybailhotline.com.com; www.bailhotline.net; www.bailhotlinebailbonds.com.
• By viewing an advertisement displayed on a third-party website that is served through third parties or other sources;
• By viewing an email that is served content by our or a third-party web server.

When you visit our websites, our third-party services will log your IP address (unique network address), the time and duration of your visit, and the time and duration of the pages on our website you view. If you arrive at our website by clicking a paid advertisement (including a paid search engine result) or a link in an email, then we will capture information that tracks your visit from that link. If you arrive at our website by clicking a non-paid source, such as link in a non-paid search engine result or an unsponsored link on another website, we may capture information that tracks your visit from that source, to the extent we are able to do so. We may also capture information about your computer system, such as your browser type and operating system.

These third-party services include, but are not limited to the following: Google Analytics’ (view their privacy policy), Reinvigorate (view their privacy policy), and Formstack (view their privacy policy).

We use cookies to help us recognize visitors as unique visitors (just a number) when they return to our websites. A cookie is a unique alphanumeric identifier that we use to help us identify the number of unique visitors to our website, whether or not those visitors are repeat visitors, and the source of the visits. Cookies cannot be executed as code or used to deliver a virus. Other servers cannot read them and personal information cannot be gathered from them. They are simply an identifier shared between you and us to allow us to improve the services we offer to you through our website. If you do not wish cookies to be placed on your computer, then they can be disabled in your web browser. The option to do so is normally found in your browser’s “security settings” section. However, please note, permanently disabling cookies in your browser may hinder your use of our website as well as other websites and interactive services.

We use web beacons to count the number of times that our advertisements and web-based email content are viewed. We combine web beacon information with cookies to track activity on our website originating from advertisements and web-based email content.

We do not collect personal information about you as part of a web visit, but web visit information may be tied to other information (including personal information) we collect from you via chat, web forms, and the other means we describe in this Privacy Statement.

Our advertising agencies may also use web beacons and cookies to track your activity on our website originating from the advertisement. However, we will not provide your personal information to our advertising agencies. Our advertising agencies maintain their own privacy policies, and you should also review those.

We use information you provide to us via telephone calls, chat, email, web forms and other communications to correspond with you about services you may be interested in purchasing. If you elect to purchase a service online using a web form, we will use the information to establish your account. Information you submit in writing, such as chat, email, and web form information is archived and may be tied to information that we collect about your web visits. Your telephone call may be recorded for training purposes and we may enter information you provide via telephone into our systems to use for the purposes described in this paragraph.

Links to Third Party Websites

We may provide links to third-party websites for your convenience and information. The privacy practices of those sites may differ from Bail Hotline™ practices and are not controlled by Bail Hotline™ and covered by this Privacy Statement. We do not make any representations about third-party websites. We encourage you to review their privacy policies before submitting your personal data.

Sensitive Information

We will not intentionally collect or maintain, and do not want you to provide, any information regarding your medical or health condition, race or ethnic origin, political opinions, religious or philosophical beliefs or other sensitive information.

Issuing Bail

At the beginning of issuing a bail bond, Bail Hotline™ collects certain personal information about each bail bond applicant (you or your loved ones). The information may be collected from a variety of sources, such as you, in person, by telephone, or the internet otherwise known as the World-Wide Web, from applications or other forms submitted by you, from credit/consumer reporting agencies, from others when Bail Hotline™ investigates claims or disputes, and from your transactions with Bail Hotline™ (such as charges, fees, claims, premium payments, account balance, and history). Information collected may include your name, address, contact information, driver’s license, social security number, employment information, credit rating, and other information necessary for Bail Hotline™ to assess the risk of the transaction, protect against fraud, or generally to effect, administer, or enforce the terms of the bail bond transaction.

2. Use of Information?

Personal Information

We may use your information to process your service requests and services, process payments, communicate with you about orders, provide access to secure areas of the Website, recommend services that might be of interest to you, to personalize your visit to our website, and to enable us to review develop and continually improve the services and offers we provide online. We also use this information to prevent or detect fraud or abuses of our website and to enable third parties to carry out technical, logistical or other functions on our behalf.

Contact Information

We use visitor information to send information about our company to visitors and to get in touch with them when necessary. We also use the information we collect to improve the content of our websites and as training aides for our employees. Visitors are given the choice at the point when we request their information.

Financial Information and payment card details

We may ask visitors to enter credit card or account information in order to process services placed with Bail Hotline™ or its affiliates. Financial information provided via our website is transferred over a secure connection. We collect this information on a transaction-by-transaction basis and will not authorize the release of the information with anyone not directly involved in processing the transaction. This information may be encrypted and stored for logging purposes in accordance with applicable regulatory requirements.

Credit card numbers are used only for processing payments and are not used for any other purposes. When we use third party service providers for credit card processing services, we will enter into a written agreement with such third party ensuring appropriate security and confidentiality measures are in place in safeguarding your personal data.

3. Disclosure/Sharing of Personal Information

Personal information we gather is for internal use only and will not authorize the release of this information to anyone outside Bail Hotline™ (except to third party service providers to Bail Hotline™ who perform functions on our behalf but in such event personal information will only be shared to the extent reasonably necessary to perform their functions and they will not be authorized to use it for any other function), unless you have consented to such disclosure.

There may arise special circumstances where it is necessary for us to disclose and use Personal Information and Non-Personal Information, such as: to enforce this Privacy Statement or any other part of our Terms & Conditions to protect our property or rights; to protect the safety of anyone; to investigate, prevent, or take action regarding illegal or improper activities; to carry out a merger or consolidation with another entity, a sale or transfer of some or all of our assets, or any similar transaction; or for other reasons we determine in good faith are necessary, appropriate, or required by law, such as when we respond to subpoenas, court orders, or other legal or administrative process.

Notice to European Union Users

Bail Hotline™’s operations are located primarily in the United States (“US”). If you provide information to us, the information will be transferred out of the European Union (“EU”) and sent to the US. By providing personal information to us, you are consenting to its storage and use as described in this Policy.

4. Right To Unsubscribe or Opt-Out

All users and visitors to our website have the option to discontinue receiving communications from us. This includes opt-out of personal data being disclosed to third parties for a purpose incompatible with the purpose for which it was originally collected (except for meeting applicable legal requirements or permitting third party service providers who perform functions on our behalf as described in previous sections of this Privacy Statement) and opting out of receiving future marketing mailings. If you wish to unsubscribe or opt-out from any third-party websites, you mush go to that specific website to unsubscribe or opt-out.

Please send your request to [email protected]. Your request may take several days to remove your contact information from our marketing communications lists, so you may receive correspondence from us for a short time after you make your request. In your request, include your full name, email address, phone number, mailing address, and details about your request.

If you are an authorized agent acting on behalf of a California resident, or acting on behalf of resident of a state with a similar legal requirement, please send your request to [email protected] . Please include the following information about you and the person on whose behalf you are submitting the request: full name, mailing address, email address, phone number and documentation designating you as an authorized agent. We will contact you for additional information once your request has been received. Note that we may require the consumer to verify their identity and confirm your authority as the agent.


Website Hosting

Our hosting service maintains its systems in accordance with reasonable industry standards to reasonably secure the information of its customers. However, no data transmission over the Internet can be guaranteed to be 100% secure. You may view their website along with their security and policy standards at Rackspace’s Official Website.

How to Contact Us

If you have a question or complaint about this Privacy Policy related to our website, please feel free to contact us at the following email contact us at [email protected] or you may mail in your request to Bail Hotline™ Bail Bonds, Attn: Compliance Department,3230 Vine Street Ste. 200 Riverside CA 92507.

Policy Changes

We reserve the right to amend this privacy policy at any time with or without notice (You should check our website frequently for recent changes). However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

Acceptance of Terms

By using Bail Hotline™’s website, you are hereby accepting the terms and conditions delineated within our Privacy Policy. If you are not in agreement with our terms and conditions, then you should refrain from further use of any of Bail Hotline™’s websites. Additionally, your continued use of Bail Hotline™’s website after any updates and/or changes to our Privacy Policy shall mean that you agree and accept any and all changes.

Updated 02/21/2024

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